Refund & Cancellation Policy

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Refund & Cancellation Policy

1) The carrier and driver, jointly and separately, are authorized to operate and transport his/her or their motor vehicle between the pick-up location and the destination set forth in the auto transport order contract.

2) Trucking damage claims are covered by the carrier for a minimum of $100,000 up to $250,000 in cargo insurance per load, and a minimum of 3/4 of a million dollars in public liability and property damage. All claims must be noted and signed for at the time of delivery and submitted in writing within 15 days of delivery.

3) Luggage and personal property must be confined to the trunk, with no heavy articles and weighing no more than 100 not liable for damage caused to the vehicle from excessive or improper loading of personal items.

4) The quoted price is only valid for cash or certified funds payments. The client is paying the full amount with his credit card, an additional 7% charge will be applied and added to the total tariff. Full payment with a credit card must be completed before pick up. Pick-up and delivery is from your door unless residential area restrictions apply. Pickups by appointment are available for an additional fee from smaller unrestricted auto carriers.

5) Vehicles must be delivered to the carrier in good running order and with no more than a half tank of fuel. will not be liable for damage caused by leaking fluids, freezing, exhaust systems, or antennas not tied down. Any claim for loss or damage must be noted and signed on the condition report at the time of delivery.

6) If a carrier is sent out and the vehicle isn’t ready as indicated by the shipper, there will be an additional $75.00 rescheduling fee. CarUShip must be notified, should the shipper be unavailable for pick-up or delivery. The shipper must have an alternate representative take his/her place as a shipper. If for any reason, the vehicle becomes unavailable during a scheduled pick-up window after an order has been placed, CarUShip has the right to cancel the order with no refund.

7) CarUShip agrees to provide a carrier to transport your vehicle as promptly as possible in accordance with your instructions, but cannot guarantee pick-up or delivery on a specified date. An administration fee of $200 will be charged for orders canceled prior to one week after the requested available pick-up date. CarUShip does not agree to pay for your vehicle rental, nor is it liable for mechanical or operating parts failure in your vehicle.

8) A $150.00 non-operational fee will be charged for all non-running vehicles. This will be included in the final quote received from CarUShip. If the vehicle becomes non-operational during transport, a fee will be applied to the original quote.

9) The shipper guarantees that he will pay CarUShip the quoted price for delivered vehicles and will not attempt to charge back a credit card. This agreement and any shipment hereunder are subject to all terms and conditions of the carrier’s tariff and the uniform straight bill of lading, copies of which are available at the office of the carrier. This supersedes all prior written or oral representations of CarUShip and constitutes the entire agreement between the shipper and CarUShip and may not be changed except in writing signed by an officer of CarUShip. CarUShip has the authorization to cancel an order at any time.